Q: Does your company attend the exhibition? What kind of exhibitions are they?

A: Our company participates in logistics equipment exhibitions and security expos every year, such as LET-a CeMAT ASIA event, China International Exhibition On Public Safety And Security, and LogiMAT China.

Q: Are you still participating in the exhibition during the epidemic?

A: We are temporarily not participating in exhibitions outside of China.

Q: Do you offer installation service?

A: We don’t supply installation service, but we have agents in your country if they can, please contact us for details.

Q: If I am not completely satisfied with the parts I received?

A: We accept returns, please contact us to discuss the details.

Q:  Can you provide on-site maintenance services?

A: Yes, On-site service depends on the number of your on-site products and faults, if necessary, we can send engineers there.

Q: How long it will take to get a reply to an inquiry?

A: We will deal with customer inquiries within 2 hours of working time and less than 12 hours off work.

Q: How is your quality control?

A: Our company has a special quality control department, which will conduct strict raw material and product inspections before each shipment. During the production process, we strictly follow the relevant certification standards for products. Unqualified products will not be sent to customers.

Q: Do you support customization? Can I put my logo on the product?

A: We support product customization and also accept the LOGO required by the customer on the product. Please contact us to discuss the details.

Q:  What is the MOQ?

A: The MOQ is different for different products, please contact us for details.

Q: How long does the delivery time usually take?

A: The delivery date of different products is different, generally 2-3 days after receiving the payment. Some customized products take a little longer. Please contact us to discuss the details.

Q: Can I try it out and pay later?

A: It depends on the price of the products, if the product is very expensive, we ask you to pay at least 50% of the purchase price. If you are not satisfied, you can get a full refund.

Q: Are your products at a unified national price?

A: Yes, but we will give you a discount if your quantity is large.

Q: What’s your way of payment?

A:  T/T, Western Union, PayPal, Alipay, and WeChat

Q: Is your company a trader or a factory?

A: We are a factory enterprise